Privacy Policy
Introduction
The RiverCity Motorway Group is committed to ensuring the privacy of personal information about you.
This privacy statement details how we handle and protect personal information.
Personal Information
The information we collect may include:
• your name;
• your current and previous addresses;
• your contact details;
• your e-mail address;
• your bank account or credit card details;
• your driver’s licence number;
• your vehicle registration details;
• when you are using a toll road, details such as the location of your vehicle, the direction your vehicle was heading and an image of your vehicle; and
• details of your services with us (including account status).
Collection
Depending on the services we provide to you, we may collect information about you:
• directly from you when you provide information to us (eg. by phone or through our website);
• from third parties, including our agents, related companies and credit reporting agencies;
• from publicly available information about you;
• from the Department of Transport;
• using technology located on the CLEM7 or the Go Between Bridge, for example, when your vehicle passes through the electronic toll collection point along a toll road;
• when required or allowed by law (for example, under the Transport Infrastructure Act 1994 (QLD)).
Use and Disclosure of your Personal Information
We may use information about you to:
• verify your identity;
• open an account for you;
• provide services to you;
• administer and manage services provided to you, including charging, billing, account management and debt collection;
• provide you with news and information, as well as promote and market to you products, services, and special offers made available by us (unless you ask us not to);
• conduct relevant and appropriate checks for creditworthiness and for fraud;
• generate records and reports based on your use of our services, such as records of your journey and itineraries, patterns of regular passages and account payment history;
• conduct research about our products and services and traffic conditions;
• develop products and services;
• respond to any specific requests you may make of us; and
• audit and monitor the services we provide.
We may disclose information about you to:
• your authorised representatives;
• credit-reporting and fraud agencies;
• our agents, contractors or third party service providers to enable them to provide administrative and other services for us;
• others where the disclosure is required by law, for example to government agencies and regulatory bodies as part of our statutory obligations, or for law enforcement purposes;
• research institutions and traffic management authorities, for research and study purposes (however we will de-identify any personal information before we do this);
• government and other such regulatory bodies, as required or allowed by law;
• related companies within the RiverCity Motorway Group of companies for marketing purposes; and
• organisations that acquire all or part of our assets or businesses.
RiverCity Motorway Websites
Each time you visit a RiverCity Motorway website, our web servers may collect certain information for statistical purposes, including:
• your IP address;
• the number of users who visit the website;
• the date and time of each visit;
• the pages accessed and the documents downloaded; and
• the type of browser used.
We use (any may engage third parties to use) this information to help improve and tailor its websites, and to select advertisements that may be displayed to you on the RiverCity Motorway websites.
Cookies
RiverCity Motorway websites may use a technology called “cookies”. A cookie is a small text file placed on your computer hard drive by a web page server. Cookies may be accessed later by our web server. Cookies store information about your use of our website. Cookies also allow us to provide you with more personalised service when using our website. We use cookies to:
• determine whether you have previously used the RiverCity Motorway websites;
• identify the pages you have accessed;
• ensure secure online transactions; and
• facilitate administration of the site.
Most web browsers are set to accept cookies but you may configure your browser not to accept cookies. If you set your browser to reject cookies you may not be able to make full use of the RiverCity Motorway websites.
The RiverCity Motorway websites may contain links to the websites of third parties. If you access those third party websites they may collect information about you. You will need to contact them to ascertain their privacy standards. We are not responsible for the content or use of third party websites.
Access and Correction
We take reasonable steps to ensure that all information about you that we collect, use or disclose is accurate, complete and up-to-date.
You may request access to personal information that we hold about you. If there is an error with our information or our information is incomplete, you can advise us and we will, if needed, correct or add information.
We will not charge you a fee for your access request but may charge you the reasonable cost of processing your request. If you would like to request access to the information we hold about you, please contact our Privacy Officer (contact details provided below).
Disputes
If you have a complaint about our treatment of your privacy, please contact our Privacy Officer (contact details provided above). Our Privacy Officer will investigate your complaint and endeavour to resolve any issue to your satisfaction.
If we do not adequately answer your concerns, you have the right to make a complaint to the Privacy Commissioner. The Privacy Commissioner can be contacted by telephone on 1300 363 992.
Contact
If you have any questions relating to this privacy statement please contact our
Privacy Officer
Telephone number: 61 7 3046 4006
Facsimile number: 61 7 3395 6306
Email: privacy@rivercitymotorway.com.au
This privacy statement is made on behalf of RiverCity Motorway Pty Limited (ABN 16 134 967 356). All references to “we”, “us” or “our” in this policy are references to RiverCity Motorway Pty Limited and its related bodies corporate (RiverCity Motorway Group).